Mini Tennis Stars Terms and Conditions
These terms and conditions ("Terms") apply to your purchase of any tennis coaching or products from us. By purchasing from us, you agree to comply with these Terms. If you do not agree, or if you have any questions, please let us know.
Our privacy policy and our cookies policy also apply to you.
About Us
We offer tennis coaching to children aged between 18 months and 5 years old at the locations listed on our website. You can also buy products and merchandise from us through our website. Our contact information is on the website if you need to contact us or if you have any questions.
Mini Tennis Stars is the trading name of Mini Tennis Stars Limited, our registered office address is The Summit Woodwater Park, Pynes Hill, Exeter, Devon, United Kingdom, EX2 5WS (Company Number 15495178).
If we need to contact you we will do so using the contact details which you provide to us.
1. Free Taster Coaching Session
We offer a complimentary taster session for new students to experience our fun tennis coaching sessions. The taster session is subject to availability, please contact us to discuss which session your child would like to attend.
2. Booking tennis coaching and payment
Please follow the process set out on our website to book tennis coaching sessions for your child.
You agree to pay the price on our website for the coaching sessions and to pay us monthly by direct debit. Our prices include VAT, unless otherwise stated.
We ask you to pay a deposit equal to one instalment of the monthly fee to secure your child’s place. This deposit is refundable to you at the end of the agreement with us, unless you fail to comply with these Terms (e.g. if you do not give us enough notice to cancel or if fail to pay us in full and on time, we can deduct money from the deposit or withhold the deposit to recover what you owe us). Lessons are paid for monthly in advance. Subsequent payments will be automatically deducted from your nominated bank account on a monthly basis, and you authorise us to take these payments from you until you cancel our agreement in accordance with these Terms.
If you do not pay on time, you may not attend the coaching sessions and we may terminate our contract with you. If your child is not able to attend a session, we will try to accommodate them in another session subject to availability, but no refunds or credits will be offered for the missed class.
3. Cancelling the coaching sessions
We hope your child will love our tennis coaching sessions. However, if you need to cancel for some reason you must give us two month’s advance notice. Please send us an email to confirm if you want to cancel the coaching sessions, the email should include your child’s name and details of which session they are registered to attend.
You agree to continue to pay our fees during the notice period. If any pro rata refunds are due to you at the end of the notice period (including repaying the deposit), we will process these for you as soon as reasonably possible. As noted above, if you fail to comply with these Terms we can deduct money from the deposit or withhold all the deposit to recover what you owe us. For example, if you do not give us enough notice to cancel and/or fail to pay us in full and on time we can use your deposit to recover what you owe us.
4. Parental/Guardian Consent, Participant Details and Emergency Contact Information
By signing up a child for tennis coaching sessions, you confirm that you are the child’s parent or guardian. The sessions are for children aged between 18 months and 5 years old.
Prior to your child attending a session you must complete our Participant Information and Emergency Contact Booking Form. This requests details of emergency contacts for the child, details of any medication they use or medical conditions, such as allergies, which they might have.
We will also ask you to confirm if you are happy for us to take photos or videos of your child during the coaching sessions and, if you give your consent, if you are also happy for us to use these photos/videos in our marketing. We will only take photos/videos with your express consent and we will only ever use them in line with the permissions that you give us and our privacy policy. You can contact us by email if you want to update your preferences.
5. Coaching session times and changes
Our website contains the most up to date information about our class timetable and class locations. If we need to make a change, we will contact you as soon as possible to let you know. If we have to cancel a class due to circumstances beyond our control, we will do our best to arrange an alternative session (subject to availability), but no refunds will be due in these circumstances.
6. Conduct and Safety
Our pupils are expected to adhere to the rules and guidelines provided by the coaching staff for the safety and enjoyment of all participants. We will try to work with you to address any concerns, and reserve the right to terminate our contract (with no refund) if we do not reasonably believe we can reasonably support your child and deliver our lessons to our intended standards.
7. Purchasing goods from us – goods on offer and the ordering and delivery process
We might offer branded merchandise or other products for sale through our website or direct from us. Our website sets out key details of any available products, their price and the estimated delivery timelines.
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different. All products shown on our website are subject to availability.
You can purchase a product from us by following the purchasing instructions on our website. We will then either confirm the purchase or contact you by email as soon as possible if the product you have ordered is no longer available or if we discover that any of the information on the website about the product or the price is incorrect.
Where you purchase products from us we will provide them to you at the next coaching session after they become available to us for delivery to you. We do not currently offer a delivery service.
8. Purchasing goods from us – returns during the 14 day cooling off period
We hope you will be delighted with your products. However, as you have purchased the products online, for most of our products, you have a legal right to change your mind about your purchase within 14 days of delivery of the product(s), return the goods to us and receive a refund of what you paid for it. This right applies in addition to your statutory rights.
You have 14 days from the date we deliver the products to you to let us know if that you wish to cancel the purchase and return the goods to us (if they have already been despatched to you).
You can't change your mind about an order and cancel where you have purchased:
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.
Please let us know by email (hello@minitennisstars.co.uk) if you wish to cancel your order or return your products to us and we will discuss the returns process with you. If you tell us you want to cancel after we have delivered the product(s) to you, you must return your product with the original tags/labels attached to us, in the original packaging, where possible, within 14 days of your telling us you have changed your mind. You are responsible for paying the costs of any delivery associated with the return.
If the returned product has been used, is damaged, or does not have the original tags/labels attached, or it is not in the original packaging, we may reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", originals tags or labels have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team can advise you on whether we're likely to reduce your refund and you can contact them by email (hello@minitennisstars.co.uk)
9. Purchasing goods from us - your rights if there is a problem with a product
We pride ourselves on the quality of our products and work only with high quality suppliers and brands. We hope you will enjoy purchasing from us, and we also have a legal duty to ensure the products are as described, fit for purpose and of satisfactory quality.
If you think there is something wrong with your product, please contact our Customer Service Team by email (hello@minitennisstars.co.uk)
10 . Our liability to you if something goes wrong
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected and it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control.
• Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• Related to your use of our products or services for the purposes of your trade, business, craft, or profession.
You understand and agree that we only provide our website, services, and products for domestic and private use. You agree not to use these for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. Other Important Terms
These Terms are governed by the laws of England. The courts of England have exclusive jurisdiction in relation to any claims relating to these Terms.
We can transfer our contract with you, so that a different organisation is responsible for supplying the services. We will tell you in writing if this happens and we'll ensure that the transfer will not affect your rights under the contract.
You can only transfer your contract with us if we agree to the transfer.
If a court or other authority decides that some of these Terms are unlawful or not valid, the rest will continue to apply.
Even if we delay in enforcing these Terms, we can still enforce them later.